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Privacy Policy

We are committed to protecting the privacy of our customers and will not disclose any information except where it is vital to provide the services, which we offer, including the process of arranging an item being sent to you. We will do all we can to maintain your privacy.

1 THE INFORMATION WE COLLECT

1.1 Any personal information, which is collected during the purchasing process, is only used by us to ensure that we can take, process and deliver your order, and maintain your account to the highest standard possible.

1.2 We also collate statistics about the website traffic, sales and other commercial information, which we use to improve our service to you. However, none of this information is on an individual basis.

1.3 With a view to understanding our customers better and where you have indicated that you would like us to, we may use the information that we have about your shopping habits to offer you products and services that are likely to interest you. You may opt out of the various uses of your personal information at any time, even if you have previously given your consent to use it.

2 COMMUNICATION

2.1 By registering with or becoming a customer and by providing us with your email address, phone number and postal address you consent to receive communications from Gustalia.com

3 COOKIES

3.1 Cookies are small data files which are temporarily stored on your computer. They enable us to track your current shopping experience, save the contents of your shopping bag and gather valuable marketing information on website usage, which allows us to constantly improve our service to you.

3.2 Cookies cannot harm your computer and do not contain any personal or private information.

3.3 In order to provide a personalised shopping experience with the highest level of security our website uses a number of cookies. In order to shop with us your computer must be set up to receive cookies.

3.4 Third party vendors, including Google, show our ads on sites on the internet.

3.5 Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website.

3.6 Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page (http://www.google.com/privacy_ads.html) or the Network Advertising Initiative opt-out page (http://www.networkadvertising.org/managing/opt_out.asp).

4 SECURITY POLICY

4.1 We take the security of your personal details extremely seriously. Security policies are designed to protect the personal details under our control. The Information that we have collected from you is maintained in a secure web server, which we believe to be a well-protected and secure environment.

4.2 Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

4.3 Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature, we will only contact you by phone or letter.

4.4 Never send any sensitive information, such as passwords or credit card information, via email.

4.5 If you are using a public computer then make sure you log out fully and close the browser.

4.6 When creating a password, a combination of letters and numbers is recommended. Try not to use obvious personal details such as the names of children or pets.

4.7 Keep your password private and do not use the same one for multiple online accounts.

4.8 It is recommended that you change your password frequently.

4.9 As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.

4.10 Phishing is the practice of tricking someone into giving confidential information. We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature, we will only contact you by phone or letter. If you receive an email claiming to be from Gustalia.com or Gustalia Ltd. requesting this type of information, DO NOT RESPOND but please let us know by forwarding the email to [email protected]

5 USER ACCESS

5.1 Username and passwords are provided to you as a customer. This allows you private access to information that we are holding, like the account information. You are able to access your online account anytime. If you wish to update, amend or delete any details, the online account gives you this access. Under the Data Protection Act 1998, you are also entitled to view any information we hold on you by paying a small fee. If any information we hold on you is incorrect, please inform us immediately and we will make the necessary changes and contact you with confirmation of the changes.

6 THIRD PARTIES

6.1 We will not pass or sell your information to our third party companies.

7 CONSENT

7.1 By becoming a customer of Gustalia.com, you consent to the collection and use of data by us in the methods outlined above.

8 UPDATE - GDPR 2018

At Gustalia  we are committed to maintaining the trust and confidence of our visitors to our web site and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our newsletter.

Personal Data Processing

At Gustalia we take you privacy seriously and will use your data to administer your account and to provide the product and services you request from us. 

We process personal data for certain legitimate purposes which include some or all of the following

Where the process enables us to enhance, modify, personalise or otherwise improve our services or communications for the benefit of the customer.

To Identify and prevent fraud.

To better understand how people interact with our website 

To provide marketing communications which we think will be of interest to you.

To determine the effectiveness of promotional campaigns and advertising 

Whenever we process personal data for these purposes we will ensure your Data Rights are kept in high regard and take account of these rights. 

Visit to our Website

When someone visits www.gustalia.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 

Newsletter sign up

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection Max at [email protected]


Gustalia UK Limited
c/o The Complete Product Company
The DairyPickney Park
Malmesbury
Wiltshire SN16 0NX


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